How can I contact customer service?
Our customer service team is happy to help with any questions or issues. Contact us through the contact page or leave a message there. We aim to respond within 24 hours to messages sent from Monday to Friday.
Can I cancel or change my order?
Orders can only be changed or cancelled as long as they have not yet been processed or shipped. Please contact our customer service as soon as possible and include your order number.
What are the shipping costs and delivery times?
De verzendkosten worden weergegeven tijdens het afrekenproces. Bestellingen boven [€50] worden gratis verzonden in België en Nederland. Voor andere landen gelden aangepaste tarieven.
Levertijden:
- Belgium & the Netherlands: 2–4 working days
- Other European countries: 5–7 working days
You will receive a track & trace code as soon as your order has been shipped
Can I track my order and what if it doesn’t arrive?
Yes, after shipping you will receive a confirmation email with a track & trace link. If your order is delayed or does not arrive, please check the track & trace or contact our customer service.
What payment methods do you accept and is payment secure?
You can pay with Bancontact and credit card (Visa, MasterCard). We use a secure SSL connection to ensure that your payment details are always protected.
Can I receive an invoice?
After completing your order, you will automatically receive an invoice by email. If you haven’t received it, please contact us.
How do I return a product and what are the costs?
You can return your product within 14 days, provided it is unused, undamaged, and in its original packaging. Custom-made or personalized products cannot be returned. Return costs are at the customer’s expense unless the product is defective or incorrectly delivered.
What if I received a defective or incorrect product?
Please contact our customer service within 7 days and include photos if possible. We will arrange a replacement or a refund.
When will I receive my refund?
After receiving and inspecting the return, the amount will be refunded within 10 working days using the original payment method.
How do I file a complaint?
Do you have a complaint? Please contact us using our contact details and clearly mention your order number and the issue. We will look for a solution within 2 working days.